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FAQ & RESOURCES

TENANT FAQ

  • How can I apply for a rental property?

    You can apply online through our website. The application process includes providing personal information, rental history, and employment details.

  • What is the process for screening tenants?

    Our screening includes credit checks, employment verification, rental history review, and criminal background checks to ensure a safe and responsible tenant community.

  • What are the typical lease terms?

    Lease terms typically are 12 months, but we can offer flexible leasing options in some cases. Please inquire about any specific needs you have.

  • How do I report a maintenance issue?

    You can report maintenance issues through our online tenant portal or by calling our 24/7 maintenance hotline.

  • What is the policy on pets?

    Pet policies vary by property. Please refer to your lease agreement or contact us for specific details about your rental property's pet policy.

  • How and when do I pay my rent?

    Rent can be paid online through our tenant portal or by mail. Rent is typically due on the first of each month.

  • What happens if I pay my rent late?

    Late rent payments may incur additional fees as stated in your lease agreement. Continued late payments could lead to further legal action.

  • Can I sublet my apartment or have roommates?

    Policies on subletting or roommates vary. Please refer to your lease or contact us directly for specific guidelines related to your rental.

  • What should I do if I need to break my lease?

    If you need to break your lease, please contact us as soon as possible to discuss the terms and any potential penalties as outlined in your lease agreement.

  • How do I renew my lease or give notice if I plan to move out?

    Please contact us at least 30 days before your lease expires to discuss lease renewal offer or move-out procedures.

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PROPERTY OWNER FAQ

  • What services do you offer as a property management company?

    We provide full-service property management including marketing, tenant screening, lease management, rent collection, maintenance, and financial reporting.

  • How do you determine the rental price for my property?

    Rental prices are set based on a comprehensive market analysis, considering local market trends, property location, condition, and size.

  • What is your fee structure for property management services?

    Our fees are based on a percentage of the monthly rent, detailed in our management agreement with no hidden charges.

  • How do you handle maintenance and repair requests?

    We manage all maintenance requests using our network of licensed contractors, ensuring timely and cost-effective repairs.

  • Can I set specific rules for my property, like a no-pets policy?

    Yes, you have the flexibility to set specific rules for your property, and we will enforce them while ensuring compliance with fair housing laws.

  • What is your process for handling late rent payments and evictions?

    We follow a strict procedure for late payments, including notices and, if necessary, legal eviction processes, in compliance with state laws.

  • How often will I receive financial reports?

    We provide monthly financial reports and an annual summary, detailing all income and expenses.

  • What makes your company unique in the Seattle property management market?

    Our local expertise, personalized service, use of cutting-edge technology, and commitment to maximizing your return on investment set us apart.

  • Can I be involved in the tenant selection process?

    While we handle the screening and selection process, we adhere to your preferences and guidelines in choosing suitable tenants for your property.

  • How do you market my property to potential tenants?

    We use a variety of marketing strategies including online listings, social media, local advertising, and our extensive network to attract qualified tenants.

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